Thank you for shopping at Chon Print. We always value your satisfaction and try our best to provide the highest quality products and services. If you find any defects or errors, we’re here to help.

RETURNS

We are pleased to replace your product with any error on our part such as flawed product(s) or poor print quality.

If you believe you have received a defective or damaged item(s), don’t hesitate to get in touch with us within 10 days of receiving your order at [email protected] with details:

• • Photo(s) of product(s)

• • Detail picture(s) you want to include

• • Order number & date

Please note that any error from the users’ side about the unsuitable choice of sizes, designs, colors, etc. will not be eligible for the return request(s)

REFUNDS

Once we receive your return request(s) with the above information, we will review your request and respond within 7 business days. If it is valid, we will initiate your refund(s) to your first payment method. About 3-5 business days, you can receive the refund(s). It may take longer depending on the payment provider’s policies.

EXCHANGES

If you need to exchange an item due to a defect or damage, please contact us with the details mentioned above. We will process your exchange request and send you the replacement(s) item at no additional cost (not including shipping fee)

ITEMS NOT ELIGIBLE FOR RETURN

Several items with these errors are exempt from being returned. These include:

• • Customers select the wrong size(s)

• • Customers provide wrong address(es)

• • Any item not in its original condition such as being washed, worn, damaged, or missing parts for reasons not due to our error

SHIPPING

Customers will take responsibility for paying for their shipping fees for returning your item(s). If you request the refund(s), the delivery cost will be subtracted from your receivable amount.

Disclaimer: The shipping time & cost may be variable due to your address(es). We advise you to consider a trackable shipping service or shipping insurance when shipping items over $60. In some cases, we may not receive your returns.

Thank you for choosing Chon Print for your look. We hope that you have a great shopping experience here.